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Faculty & Staff: Instant messaging has arrived

05.25.2016 | By: Texas Wesleyan University
Cisco Jabber Instant Messaging service

Cisco Jabber, Texas Wesleyan's new instant messaging service is now available for faculty and staff. Here are 5 reasons you should consider using it:

1. Well, it's instant

Instant messaging offers the option of a more immediate response than email and may be quicker than a phone call for simple questions or conversations.

2. Share your availability with the "presence" feature

Presence is a useful feature that shows your availability status to colleagues and visa versa in real-time. For example, your presence status can automatically indicate if you are in a meeting, away from the desk, on a phone call or available to chat.

Presence allows you to more effectively choose the best way to communicate with a colleague based on their availability.

3. Avoid "Email-itus"

The average office worker spends approximately six hours a day checking email1. Regardless of whether you spend more or less time than the average, instant messaging can help provide relief to an overwhelming inbox.

4. Cisco Jabber is a collaboration tool

Research suggests that teams that use instant messaging as a collaboration tool for generating ideas are more effective than teams that use email2. Help support crucial research by using IM to brainstorm on where you and your colleagues will go for lunch today. May I suggest Kona Grill?

5. You're offered a better way to find colleagues

Instant messaging service is integrated with the employee directory and your campus telephone. This integration allows you to quickly search the employee database and then instantly initiate a phone call or chat session with the click of a button.


  1. Kerry Reilly, Email Marketing Has Impact. Adobe Campaign.
    https://blogs.adobe.com/digitalmarketing/campaign-management/email-marketing-has-impact/

  2. Is IM better for Brainstorming? 
    https://www.newscientist.com/blog/technology/2007/01/is-im-better-for-brainstorming.html

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