Start Living "Smaller. Smarter."

Smaller. Smarter. isn't just a tagline, it's an experience. It's a part of every project, process, document, interaction and more. We're on a mission to make everything at this campus feel truly smaller and smarter.

This is a customer service curriculum that will help everyone at TXWES focus on giving students an incredible experience from turning in their admission application to walking the stage at graduation. Start living Smaller. Smarter. today.

Ready to dive in?

Before you get started there are a few things we need to know. Where are you at right now? What kinds of processes do you have in place? Take a minute to download these evaluation forms and fill them out with your team captain before the first session.

Customer Service Warm Up
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Customer Service Team Fitness Test
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Customer Service Personal Fitness Test
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Customer Service Kick-Off Discussion
Download
 

Session 1. Effective Communication

The first session in this training program is all about effective communication. You'll leave this session understanding best practices for phone, email and in-person interactions.

We'll walk through different scenarios and talk about key changes you can start making in your office right off the bat.

Be ahead of the curve

Download the documents we're talking about in this session and get familiar with the material before we meet.

Communication Phone Call How-To
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Communication Keep the Ball Rolling
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Communication 30-Day Sprint
Download
 

Session 2: Empathize with your client

In the second session led by the Department of Human Resources (HR), we'll learn all about empathy and understanding where your customer is coming from. During this training, we'll go over important techniques to use with every student and campus partner that walks through your door. 

You'll leave with pointers that will start making your office more customer-friendly right off the bat.

Be ahead of the curve

Download the documents we're talking about in this session and get familiar with the material before we meet.

Empathy Interaction How-To
Download
Empathy Keep the Ball Rolling
Download
Empathy 30-Day Sprint
Download
 

Session 3: Update your website

At the end of the training program, you'll be a certified customer service expert. We'll even prove it with a ceremony, certificate and everything.

You'll walk away from the sessions with actionable ways to improve your office's communication, empathy, digital presence and office processes. Together, we're going to bring "Smaller. Smarter." to life.

Be ahead of the curve

Download the documents we're talking about in this session and get familiar with the material before we meet.

Website Update How-To
Download
Website Keep the Ball Rolling
Download
Website 30-Day Sprint
Download
 
Session 4: Develop your policies and processes

The last session in this program covers how to update your policies and processes in impactful and meaningful ways. We'll take what you've learned so far and start making changes for efficiency and effectiveness.

You'll leave this session with big takeaways and the knowledge to continue making improvements to your office process.

What are you getting out of it?

At the end of the training program, you'll be a certified customer service expert. We'll even prove it with a ceremony, certificate and everything.

You'll walk away from the sessions with actionable ways to improve your office's communication, empathy, digital presence and office processes. Together, we're going to bring "Smaller. Smarter." to life.

Are you ready to dig in?

Check out what resources we have available for you. Download everything from logos and PowerPoint templates to copies of our brand guidelines and policies. If we don't have something you're looking for, let us know what you need to succeed.

apply blue left Check Out Resources

Have a question? We'd love to answer it. Get in touch with us by emailing communications@txwes.edu or calling 817-531-5812.

Contact Us:
1201 Wesleyan Street Fort Worth, TX 76105

817-531-4444
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