State Agencies

As a participant in the National Council for State Authorization Reciprocity Agreement (SARA), Texas Wesleyan University may admit online students who live in states that are members of SARA. This is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance-education courses and programs. SARA is overseen by a national council and administered by four regional education compacts.

Complaints against an institution operating under SARA must first go through the institution’s own procedures for the resolution of grievances.

If an online student is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to:

Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788
studentcomplaints@highered.texas.gov
Student Complaints - Texas Higher Education Coordinating Board

Contact information is provided here for all NC-SARA member states/territories should any student wish to inquire with his/her local portal entity: https://www.nc-sara.org/state-portal-entity-contacts

If you are an online student residing in California, please see the following:

California
Bureau for Private Postsecondary Education
2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6959 I Fax: (916) 431-6959

Complaint process and form: https://www.bppe.ca.gov/students/

The territory of Guam, American Samoa, and Northern Marianas do not participate in NC-SARA. Students residing in Guam, American Samoa, and the Northern Marianas interested in an online program should contact the program to discuss admission and the University’s financial aid office for information about Title IV funding eligibility.